Support
Payday (Payday: Budget Planner), com.benbasha.payday
A real person reads this address and answers in English or Hebrew.
What to send
Payday has no server, so we cannot look anything up on our side. To reproduce what you saw, include:
- your app version (Settings, bottom of the screen) and your phone model;
- what you expected and what happened instead;
- for a wrong date: the card's closing day, its due day, and the date of the purchase;
- for a sentence Payday misread: the exact text you typed into the Say-it field;
- for an import: which bank or card the CSV came from, and its date format.
Never send us your bank or card passwords, full card numbers or account statements. We do not need them and we do not want them.
Common answers
Do I have to connect my bank?
No, and you cannot: Payday has no bank connection by design. You enter what you spend, and the app knows your card's closing and due days, so it can say when the money actually leaves.
I bought Pro and switched phones
Use "Restore purchases" in Settings, signed in to the same App Store or Google Play account you bought with. Purchases are per platform: an iOS purchase does not carry to Android.
How do I get a refund?
Refunds are handled by the store you bought from, Apple or Google, not by us. Write to us if you are stuck and we will point you at the right form.
How do I move my ledger to a new phone?
Settings, Backups, "Back up now", then save the file where you can reach it from the new phone (for example iCloud Drive or Files) and restore it there.
How do I delete my data?
Delete the app. Everything is on the device, so that removes all of it. The privacy policy also covers how to have the anonymous analytics events deleted.
Why is my number different from my bank balance?
Because it is not your bank balance. "Left until payday" is your cash, minus what your cards already owe, minus what leaves before the next payday. Tap the number to see the arithmetic line by line.